Package Tour Terms & Mandatory Insurance

Royal Turkish Travel is the travel brand of Royal Language Travel Agency, an A-Group travel agency licensed by the Turkish Ministry of Culture and Tourism under TÜRSAB Licence No. 17044 pursuant to Law No. 1618 on Travel Agencies. Owner: RTS Royal Schools Dil Okulları Eğitim Danışmanlık Turizm Tic. Ltd. Şti. — Gümüşsuyu Mah. Mete Cad. Mete Palas No: 20/6, Beyoğlu / Istanbul. An A-Group licence is the full licence class that authorises organising and selling domestic and international package tours.

1. Your package tour contract

Package tours sold by Royal Turkish Travel are subject to Turkish consumer law (Law No. 6502) and the Package Tour Contracts Regulation. Before you pay anything, you receive a written quote that sets out the itinerary, hotels (or hotel category), included and excluded services, group size conditions and the total price. That written document, once you confirm it, forms the basis of your package tour contract — nothing is charged before you have it in writing.

2. Mandatory package tour insurance

Under Article 12 of Law No. 1618, A-Group agencies organising package tours must carry compulsory package tour insurance for the benefit of their customers. This insurance protects you if the agency fails to perform the contracted services or cannot commence the tour, up to the coverage limits set by Turkish law. Details of the applicable policy are provided together with your package tour contract.

The mandatory insurance is not a substitute for personal travel, health or baggage insurance, which remains your responsibility unless agreed otherwise in writing — we are happy to assist on request.

3. Booking & payment

Submitting a tour request on our website is free and non-binding — no payment is taken online at the request stage.
After you approve your written quote, we confirm availability and send a secure payment link (credit/debit card via iyzico, PayPal) or bank transfer details.
Full payment may be required before services are confirmed, as stated in your quote.

4. Cancellation policy

More than 30 days before the service: 10% cancellation fee.
29–15 days before: 30% of the total booking.
14–7 days before: 50% of the total booking.
Less than 7 days: 100% of the total booking.

Where third-party providers (airlines, hotels, transport) apply stricter conditions — for example non-refundable domestic flight fares — those conditions may prevail. Any stricter condition affecting your tour is stated in your written quote.

5. Changes and transfer of your booking

Within the framework of the Package Tour Contracts Regulation, you may transfer your place on a package tour to a person who meets the tour's conditions by notifying us in writing in reasonable time before departure; costs arising from the transfer (e.g. name changes on flight tickets) are borne by the transferring parties. If we must make a material change to your tour before departure, you will be informed without delay and may accept the change or withdraw in line with the Regulation.

6. Contact

Royal Turkish Travel · [email protected] · +90 212 244 27 62 · WhatsApp +90 505 674 52 31

This page is a consumer information summary. The binding terms of your specific tour are those in your written quote and package tour contract.