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Your privacy is important to us. Learn how we handle your data.
RTS is committed to maintaining the privacy and security of your personal data. This Privacy Notice explains how we collect, use, share and protect your personal data. It is important that you read this Privacy Notice so that you are aware of how and why we are using your personal data.
RTS is a "data controller". This means that we are responsible for deciding how we hold and use personal information about you. Where we act as a data controller, we are required under data protection legislation to notify anyone who provides personal data to us, either directly or through a third party, of the information contained in this Privacy Notice.
When we mention "RTS", "we", "us" or "our" in this Privacy Notice, we are referring to the relevant company below which is responsible for processing your data:
RTS Royal Schools Dil Okulları Eğitim Danışmanlık Turizm Ticaret Limited Şirketi
(TAX No: BeyoÄŸlu / 7351540656)
Mete Caddesi No: 14A, 34437 BeyoÄŸlu / Istanbul, Turkey
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below:
Contact details
Email address: dpo@royalturkish.com
You have the right to make a complaint at any time to the relevant supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach them so please contact us in the first instance.
Personal data is any information about an individual from which that individual can be identified. Your name, address, phone number, and bank account number are examples of personal data. It does not include data where the identity has been removed (anonymous data).
We will comply with data protection law. This says that the personal information we hold about you must be:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We may also use your personal data in the following situations, which are likely to be less common:
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time either by unsubscribing by clicking on the link at the end of the email or by contacting us at the email address provided below.
When you request information or make enquiries about any of our services or products, we may use the personal data you provide in order to fulfil your request or respond to your enquiry. For example a brochure order, personalised offer, process your registration, or communicate with you.
It is in our legitimate interests to use your personal data in this way so that you receive the information you have requested.
If you make an application to study on one of the programmes we offer or related to accommodation we may collect the following categories of personal data about you:
In order to assist us with the selection of a school and host family for you, we will also collect information by asking you to answer questions relating to your personality and what you expect from your studies abroad, and ask you to complete a presentation of yourself in order that your host family and the educational center can get to know you better.
If you are under 18 we will also collect the following personal details of your parents or legal guardian:
It is in our legitimate interests to collect and use the above information in order to consider and process your application.
We collect personal data relating to your visa application and immigration status in order to comply with our legal obligations.
We may also ask you to disclose information regarding any criminal convictions you may have as part of your application. We need to use this information in order to comply with our legal obligations.
If we enter into a contract with you relating to study or accommodation, we may collect additional personal data relating to you including accommodation preferences: house type, smokers, with children, room type, numbers of meals, dietary requirements.
We use a third-party payment provider called Iyzico to proceed with the payment. All the transaction details are encrypted and secured. We will provide you a link to their secure payment portal where you will be required to share payment information such as your credit card details in order to pay the fee.
We do not collect your bank account details or payment information directly, although we may do so in the event that we need to issue you with a refund.
This information, together with the personal data provided to us above at the application stage, will be used by us to perform the contract we have entered into with you.
We may also collect personal data about your health and disability in order to make appropriate arrangements and reasonable adjustments for you regarding your welfare, attendance, or accommodation. We use this information in order to perform our contract with you but also in order to fulfill our legal obligations.
We may also collect personal data about you (such as your name and telephone number) if you are named as an emergency contact for an individual. We use this information as it is in the vital interests of such individual.
If you use an agent to arrange your application and study with us, we may collect the categories of personal data described above from your agent.
Where you have explicitly consented to do so or where we can rely on legitimate interest (for example for alumni), we may use your personal data to send you newsletters, inform you of special offers and new or existing services that we believe may be of interest to you or to send surveys or questionnaires so that we can learn more about your needs and interests. If you would prefer that we do not send such communications to you, please follow the opt-out links on any marketing message or contact us using the contact details in this Privacy Notice.
We also may use your personal data for our internal business purposes. This is in our legitimate interests in order to operate as a business and monitor and improve the services we provide. Where possible we will anonymise this information. Please contact us using the contact details in this notice if you would like more information.
As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns such as IP address, operating system, visited pages and requests, hour and date of connection. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy on our website for further details.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We may share your personal data with third parties where required by law, where it is necessary to perform our contract with you, or where we have a legitimate interest in doing so. Such third parties may include the following:
Due to nature of our services, we might need to transfer some personal data internationally. A big part of our information technology infrastructure is located within Turkey and this means that if you are using our services or reaching out to our website from another country, your personal data will be transferred to Turkey. This transfer takes place within a lawful framework that ensures safety of your personal information. We rely on model contractual clauses issued by the European Commission.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, service providers, business partners, agents and other third parties who have a legitimate need to know. They will only process your personal information on our instructions or as otherwise agreed and they are subject to a duty of confidentiality.
Under certain circumstances, by law, you have the right to:
If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us.
We reserve the right to update this Privacy Notice at any time, and we will provide you with a new Privacy Notice when we make any substantial updates.